Considering EVERYONE has a cell phone these days. It clearly has not helped anyone have any phone skills. Considering half of my job is talking to people on the phone it amazes me everyday the types of conversations I have, here is a sample of my favorites.
"Someone from there just called me....(silence)" That's great I'm going to need more information, like your name.
After saying a greeting, which include my name and business,"Who is this?, (business name repeated), that's weird I've never been there." Perhaps you have the wrong number. Or similar, "Are you my vet?" Do you call your doctors office and ask, "Do I go there when I'm sick?"
I answered the phone, and hear "Hi, I have a dog...(silence)" Thanks for sharing, do you need help with that dog or are you just letting us know.
This on is perhaps my favorite, I answered the phone, " Are you driving a white van? And where are you parked?" I asked her to repeat that, and got "What color van are you driving?" I told her she called an animal hospital, and she said, "I guess I have the wrong number." I guess so.
Oh the telephone...some days I wish our clients would just text us.
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